WHAT IS THE DELIVERY TIME?
We have a huge network of couriers to deliver your products to you as early as possible. However, it usually takes between 5-6 working days to arrive at their destination but can take longer from time to time.
THE PRODUCT IS NOT WHAT I WANT, CAN I EXCHANGE IT?
We want to provide every customer with a great experience.
We offer 12 calendar days to exchange an item from the date you received it. The products must be returned new and in their original packaging within this period. We will inspect all products and reserve the right to refuse a return in case of non-conformity (example: creased leather or a scuffed sole).
Exchange can only be initiated only once against a single order.
In case you don"t like the product you ordered or it dosen"t fit you well , You can either request a new size or let us know the product you want to exchange your order with .
If the original product is priced lower than the exchanged product: we will ask for the balance payment, payable through a link that we will share during the process. If the original product is priced higher than the exchanged product: we will refund the balance amount in the form of store credits.
All you need to do is fill in the form and we will initiate your exchange process.
Note: We will not be processing any size exchange/ refund for any product purchased on discounts.